I haven’t gotten that email you said you’d send? Did you send it?
We hear this a lot, especially from new clients or contacts. The cause of a missed email is usually one of two reasons.
1) We made a typo in your email address. Hey, we’re only human! This can happen when we are given an email address over the phone. Let’s face it, even the clearest of phone connections can cause one letter to sound like another. If this is the reason why you haven’t gotten our email, we usually know right away because we’ll get a bounce back on the message and give you a call and get the correct email address. Problem solved!
2) You’ve got some SPAM sniffing software blocking our email. Almost everyone these days has to have something in place to block the tons of SPAM we all are forced to deal with. Most third-party services like Yahoo! have built-in SPAM prevention which dumps suspicious emails or email from unknown senders into a SPAM or bulk email folder. Before you call or email us to say you didn’t get the email, make sure you check those folders. Once you get that first email from us, make sure you let your SPAM prevention software or service know that you want to receive our messages. Usually there is a way to put an email address on a white or friends list. Hey, we’re friendly! And, there you go, problem solved!